Frequently asked questions about pool & spa maintenance

A Water Hardness Test indicates the levels of calcium in the pool water. Corrosion of plaster surfaces, tile grouting, filter equipment, pool ladders or any metal equipment can occur if the levels are too low. High levels may result in scaling throughout your pool filter system and in extreme cases water may appear cloudy. Swimmers will experience irritation, generally sore eyes. Calcium levels range from 200–400 ppm.

Water balance can be affected by sunlight, heavy rain, increased usage or the addition of water from the tap.

Unbalanced water can result in a number of issues including itchy skin, sore eyes, it can even shorten the lifespan of your bathers, pool and associated equipment. If you’re not sure what chemicals you need, we can organise an onsite visit and take care of your pool and spa water ourselves. To  learn more on how you can maintain your pool yourself visit us in store, we’ll make sure you have the right chemicals and talk you through what you need to do. Make sure to bring a sample of pool water with you for testing.

Installing a pool cover will:

  • Reduce water loss through evaporation
  • Extend the length of your swimming season by keeping your water warmer
  • Reduces cleaning by keeping leaves and other debris out of your pool water.

It’s likely the excess noise is leaky pump seals which may have infiltrated the bearings. Generally, this is an easy fix. Our Pristine Pools and Spas specialist will be able to replace your bearings and seals.

Our primary focus and expertise is on commercial pools, but we can clean and maintain your backyard pool.

Before a pool turns green, the water will usually have a cloudy appearance. For a complete water analysis, please contact our team. We are able to provide a free health check on your water.

There are generally two reasons pool water turns green. Firstly, not enough chlorine and secondly, the water hasn’t been circulating. Residential pools require at least 6 hours of filtration during the months where the pool is not being used as much, and 8 hours during peak times. Commercial pools require even more. For advice on water circulation, please contact our team.

Chlorine can evaporate when exposed to sunlight, so it’s best to check the chemical balance of your water daily. We can provide you guidance and the right chemicals to keep your pool healthy. Levels should also be checked after heavy rain.

This is generally caused by low water levels.

Multiply the length in metres (the longest part of the pool), by the width in metres (the shortest part of the pool), by the average depth (the deepest part of the pool on average). The answer will give you the estimated volume in litres (Length x Width x Average Depth).

Contact us if you can’t find the answer you’re looking for. Our friendly team is ready to help.